Privacy Policy
Last updated: February 2026
1. Who We Are
DomuCare ("DomuCare", "we", "us") is a software platform provider (Software-as-a-Service) based in Vienna, Austria. We provide the digital tools that enable qualified caregivers and families seeking home care in Austria to find each other and enter into direct contractual relationships. DomuCare is a purely technical software provider — not a placement agency, employer, or care provider. The care agreement is concluded directly between the caregiver and the family. DomuCare Stauffacherstrasse 97 8004 Zurich, Switzerland Email: kontakt@domu.care
2. Data We Collect
We collect the following categories of personal data: • Account data: name, email address, phone number, password (hashed), role (caregiver/family/transport provider) • Profile data: date of birth, nationality, address, languages, qualifications, certifications, photos, work experience, references • Health data (special category): care needs, medical conditions, mobility level, dementia status, dietary requirements — collected only for care recipients and processed under explicit consent (Art. 9(2)(a) GDPR) • Payment data: billing address, subscription details (payment processing is handled by Stripe) • Usage data: log files, IP addresses, device information, pages visited • Communication data: messages exchanged through the platform
3. Legal Basis for Processing
We process personal data on the following legal bases under the GDPR: • Contract performance (Art. 6(1)(b)): to provide the software platform services, manage your account, and process payments • Consent (Art. 6(1)(a)): for processing health-related special category data, optional cookies, and marketing communications • Legitimate interest (Art. 6(1)(f)): for platform security, fraud prevention, and service improvement • Legal obligation (Art. 6(1)(c)): for tax records, invoicing, and regulatory compliance
4. How We Use Your Data
We use personal data for the following purposes: • AI-powered matching: our software analyses profiles to suggest suitable caregivers for families based on language, qualifications, location, and care needs • Account management: to create and maintain your user account • Payment processing: to process platform fees and generate invoices • Communication: to facilitate contact between caregivers, families, and transport providers through the platform • Verification: to verify caregiver qualifications and certifications • Improvement: to analyse platform usage and improve our software services
5. Third-Party Services
We share personal data with the following third parties: • Supabase (EU region): database hosting and authentication — data is stored exclusively on EU servers • Stripe: payment processing — Stripe acts as an independent data controller for payment data • Vercel: website hosting — servers located in the EU We do not sell personal data to third parties. Data is only shared as necessary to provide our services.
6. Cookies
We use the following types of cookies: • Strictly necessary cookies: required for authentication, session management, and security. These cannot be disabled. • Analytics cookies (optional): to understand how visitors use the platform. Only set with your consent. You can manage your cookie preferences at any time through the cookie settings banner.
7. Data Retention
We retain personal data for as long as your account is active and the data is needed to provide our services. Specifically: • Account data: retained for the duration of your account, plus 7 years after deletion for tax and legal compliance • Health data: deleted within 30 days of account deletion or when the associated household is removed • Payment records: retained for 7 years as required by Austrian tax law • Usage logs: retained for 90 days You may request deletion of your account at any time.
8. Your Rights
Under the GDPR, you have the following rights: • Right of access: obtain a copy of the personal data we hold about you • Right to rectification: correct inaccurate or incomplete data • Right to erasure: request deletion of your personal data • Right to data portability: receive your data in a machine-readable format • Right to restrict processing: limit how we use your data • Right to object: object to processing based on legitimate interests • Right to withdraw consent: withdraw consent at any time without affecting prior processing To exercise any of these rights, please contact us at kontakt@domu.care. You also have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde): dsb.gv.at
9. Contact
For any questions regarding this privacy policy or your personal data: DomuCare Stauffacherstrasse 97 8004 Zurich, Switzerland Email: kontakt@domu.care Phone: +41 78 634 41 15